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1. Can I use wireless in my apartment?

We provide a wired connection to your apartment. You can use or purchase a wireless router so that you can use your Internet wirelessly in your apartment. This is your responsibility. We provide service to an Ethernet port or to the Ethernet port of a DSL modem in your apartment.

2. We have a wireless router but our Internet keeps dropping, why?

If you are in an apartment building with lots of wireless routers and lots of wireless computers there is a lot of wireless interference. This can cause your computer to lose connection with your wireless router. The solution is to try and find a less congested channel to run your wireless router on. Also, don't run your router in 'N' mode as this will cause it to try and run on all channels at once. When you are in close proximity to lots of other people running wireless , this will cause you lots of problems. Your best option is to run in 'g' mode on a different channel than everyone else. To make sure that it is your wireless connection and not your Internet connection, plug your computer directly into the Ethernet port provided by getwireless.net and see if your Internet connection drops. If it is wireless Interference another solution is to hard wire (run Ethernet cable from your router to your computer) your computer. This will resolve that issue.

3. How can I determine if I can get your service?

We have a list of buildings posted on our website where our service is available. We have worked with those building owners to install our own high speed Network infrastructure in those buildings. The connection is going to be via our High Speed Ethernet network or via ADSL2+, which is the latest in DSL technology, very low latency and high speed.

We also offer wireless service which may be accessable in other locations. This service is a WiFi service and runs at 1mb/1mb. We recommend that if you are in one of our listed buildings that you get service via one of our wired plans.

4. What do you install in my apartment?

We service downtown apartments in two different ways. In some buildings we have Ethernet, meaning we have an Ethernet port in your apartment. You can hook a router up to the Ethernet port to share the Internet with your roomates. In other apartments we use ADSL2+, this is a very fast form of DSL. The DSL modem has an Ethernet port that you can plug your computer into or you can plug a router into the Ethernet port and share the connection with your roomates. For apartments that are served by ADSL2+, we will send a technician out to install and test the modem in your apartment. If you signup for service prior to August 10th, we have worked with many apartment owners so that we can get into the apartments before you return and install the modem so that it will be ready the day that you get to your apartment for school. If we are not able to get into your apartment ahead of time, we will call you and schedule a time when our technician can come and install your service.

5. Can I download an Installation Guide?

Download our installation guide here.

6. I am into online gaming. Can I play online games with Getwireless.net's service?

Yes, you can play online games with Getwireless.net. Our network is optimized for online gaming service both for PC's and gaming consoles, and there are no additional monthly charges to hook up your game console to our service.

XBOX Playstation 2


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