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or Call (814) 867-2100
Toll Free 1-888-880-8603

*Service not available in all areas.
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1. How can I access Getwireless.net's Internet service?

Getwireless.net offers three connection options: (1) wireless broadband, (2) wired broadband, and (3) high-speed dial-up. You can make use of one, two, or all three!

2. How does Getwireless.net's Fixed-Point Wireless Internet service work?

Getwireless.net professionally mounts an antenna on your building (typically the roof), then runs an Ethernet cable down the outside wall of your business (we try to follow a rain gutter or other structure to hide the cable). We then bring the wire into your building by drilling a small hole or following an existing entry into the building, such as a duct or prior cable, phone or satellite TV installation entry. The Ethernet cable is typically installed into your phone room or demarkation point. If you need additional cabling or setup done, this can be quoted or done on an hourly basis.

3. What are you coverage areas?

Click here to see our coverage area map.

4. Does weather affect the service?

Wireless Internet access requires a "line-of-site" connection from your building to one of our towers. This means that any large trees, buildings or other obstructions may cause a degraded level of service. Our installers do a site survey before installing to make sure that there is a good signal. Weather will not typically cause a degradation of service, even in very severe storms. Your connection should remain stable even during winter months or other stormy periods. As with any service including, phone, electric or cable, if there is storm damage from a severe storm, our technicians will respond quickly to any outage.

5. What are the computer requirements for Getwireless.net Internet?

Minimum requirements:   Recommended requirements:   Pentium 233mhz or higher; Windows 98 or higher; 64MB RAM or higher; 100MB free hard drive space.   You need to have an Ethernet jack on the computer for us to connect to our service.   All newer computers have this jack; for an older computer there are cards and other options to add an Ethernet jack, and these are available at any computer store.

6. How does Getwireless.net Internet access differ from standard dial-up?

Unlike dial-up, our service is always on.   This means that there is no dialing, no waiting, and no need for a second phone line.   There is also a dramatic difference in speed - Getwireless.net is more than 100 times faster than dial-up service.

7. How long will it take to set up service?

We can typically have service installed within several days of placing an order.   Once we've determined that the service will work at your location, it takes about 2-3 hours to hook everything up.

8. Can I do the installation myself?

Not at the present time.

9. What about e-mail accounts?

If you already have e-mail accounts, you can access these accounts over the Getwireless.net Internet connection.

In many cases to block spam we block port 25, so you may need to work with your email vendor so that you can send mail on a port other than 25.

10. How reliable is Getwireless.net Internet service compared with wired services such as cable and DSL?

We have designed our wireless network to be as reliable as any wired network.

11. How do I connect multiple computers to the connection?

Getwireless.net will install a single Ethernet cable inside your home.   If you have more than one computer, you will need to purchase your own wireless router.   A router acts as a splitter, allowing up to four computers to be plugged in directly, and it also wirelessly sends your Internet signal throughout your home to any computer or laptop with a wireless card.   An 802.11g wireless router typically runs under $50, and can be purchase from any computer or office supply store.

12. Is the usage unlimited?

Yes. However, Getwireless.net allocates 10GB of unthrottled bandwidth usage (data transfer) per month for our standard residential service, and 15GB for our Ultra-high-speed service, which includes both uploaded and downloaded data. Most broadband users find that this is more than adequate for their Internet usage. If you exceed that usage, it is OK - however, Getwireless.net (doesn't currently), but reserves the right to throttle (reduce the speed) large uploads/downloads (such as movies, file sharing etc.). All other uses (web, e-mail, etc) will run at the standard speed.

13. How is it wired into my home?

Getwireless.net professionally mounts an antenna on your roof, then runs an Ethernet cable down the outside wall of your home (we try to follow a rain gutter to hide the cable).   We then bring the wire into your home by drilling a small hole or following an existing entry into the home such as a duct or prior cable, phone or satellite TV installation entry. The Ethernet cable is then installed into your computer or devise (router, switch, etc.), (your computer should have an Ethernet jack - all new computer do).   An older computer may need an adapter).   If you need additional inside wiring to extend the connection into your home, you may need to hire a wiring contractor or may want to consider using a wireless router (available at computer stores) to distribute the connection thru your home.

14. How fast is Getwireless.net's service?

Getwireless.net is available for speeds from 256Kb/s to 155Mb/s depending on the plan you select and the service available in your area.

15. Do I need to have phone or cable service to subscribe to Getwireless.net?

No, you do not need an active phone or cable service to get Getwireless.net. Getwireless.net's service is completely separate from your phone and cable services.

16. What kind of computer do I need?

Getwireless.net is PC and MAC compatible. Requirements are outlined below.

PC Compatibility

  • a 100 MHz (or faster) Pentium-based processor (or equivalent)
  • Windows 95/98/ME/NT/2000/XP operating system
  • 16 MB or more RAM
  • 50 MB of available hard disk space
  • Installed CD-ROM drive
  • Installed 10 BASE-T Ethernet Network Interface Card (NIC)or an open PCI slot for a NIC (Laptop computers must already have an installed 10 BASE-T Ethernet NIC with RJ45 connectivity)

MAC Compatibility

  • Power PC or Faster Processor
  • Open Transport 1.1.1 enabled
  • Mac OS 7.55 or Greater (includes OS9/OSX)
  • 16 MB RAM
  • 50 MB of available hard disk space
  • Installed dial-up modem
  • Installed CD-ROM drive
  • Installed 10 BASE-T Ethernet Network Interface Card (No Ethernet cards will be provided, nor installed by installers for Macintosh computers)


Still not sure? Call our friendly technicians at 814-867-2100

17. Can I use AOL with your service?

Certainly Getwireless.net is 100% compatible with AOL. Learn More about AOL for Broadband
AOL For Broadband

18. I am into online gaming. Can I play online games with Getwireless.net's service?

Yes, you can play online games with Getwireless.net. Our network is optimized for online gaming service both for PC's and gaming consoles, and there are no additional monthly charges to hook up your game console to our service.

XBOX Playstation 2

19. Can I use Vonage or Skype?

Yes, Vonage and Skype work fine with our service. If you are using our wired service you can use any of the Vonage products. Here are the three Vonage products that we recommend:


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